Frequently Asked Questions |
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How does TextGuard work?
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... It is an easy OTA, (Over The Air), installation of software onto the mobile device, (internet enabled Smartphone) using a hyperlink which is emailed to the device once registration is complete. Please follow the instructions step- by- step as this is critical for a successful connection between the TextGuard server and the mobile device. Once the software is installed and the mobile device is restarted, all messages and call information will be delivered to the Secured TextGuard Server simultaneously as they are received. Once the application has been installed on to the device and the administrator, (Account Owner), has successfully registered, they will be able to access the TextGuard Secured Server from any web-enabled computer and view the messages as well as control features on the registered mobile device. ...
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What do I need to use this software?
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... You will need a Windows based mobile or Blackberry Smartphone with available internet connection (on the mobile device). ...
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How do I check if my phone is compatible with TextGuard?
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... Please visit the “Is My Phone Compatible Page” of the TextGuard.com site to see a list of compatible devices. ...
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My phone is not listed in the device compatibility list. Can I still use this software?
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... Presently the service is only available on Blackberry and Windows Mobile phones. We are presently working on other platforms and have plans to release TextGuard for iPhone, Android and Symbian with the next release in the Fall of 2009. If your phone is not listed, but you are confident that you are using either of these two platforms, you can register and download the application. We would appreciate it if you emailed phones@textguard.com and inform us to update our compatibility page. ...
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Which carrier is TextGuard compatible with?
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... TextGuard is not dependent upon any carrier and will work anywhere in the world. ...
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How to Contact Us |
FREE EMAIL SUPPORT
PRIORITY SUPPORT AND LIVE CHAT
In addition to free email support, TextGuard features premium paid support options, including priority email support, and live online chat.
For general questions or questions concerning your Individual Account, please use our: Contact Form.
Questions regarding an Enterprise Solution should be emailed to: support@textguard.com
For information about our Affiliate program, please email: affiliate@textguard.com |
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